Terms & Conditions

Terms & Conditions | LAB7

General Terms

LAB7 (MT25395712) operates this online store. By placing an order, you agree to these Terms & Conditions.

Orders & Payments

  • All orders placed via lab7.com.mt are final.
  • Payment must be completed in full before dispatch unless a deposit option is offered.
  • Pre-orders and backorders require either full payment or a minimum deposit as stated on the product page.
  • No change of mind refunds — store credit will be offered instead.
  • All product prices are listed in EURO (€).

Order Modifications & Cancellations

Orders can only be changed or canceled before the paperwork has been sent to our distributor. Contact us immediately for any changes.

Discount Codes and Pricing Errors

  • Discount codes must be personally assigned. Misuse will result in cancellation.
  • LAB7 reserves the right to cancel orders due to IT errors affecting product pricing.

Pre-Orders Policy

Pre-orders under €150 require full payment. Orders over €150 can be secured with a €75 deposit. Deposits are non-refundable but transferable to other products.

Pre-orders are the best way to guarantee limited edition items. ETA dates may change due to manufacturer and distributor delays.

Shipping

  • In-stock items ordered together with pre-orders will be shipped once all items are available, unless arranged separately.
  • International customers are responsible for customs duties and taxes.
  • LAB7 may combine multiple pre-orders into one shipment for efficiency.

Returns & Refunds

30-Day Return/Exchange Policy

If your item is defective or damaged, contact LAB7 within 30 days at info@lab7.com.mt or call +356 9983 0891.

Defective Items

Returns are only accepted if items are in the same condition as received. LAB7 will cover return shipping after prior approval.

Change of Mind

Returns for change of mind are accepted as store credit or exchange only. Customer pays return shipping.

Refunds

  • Refunds are issued to the original payment method (Credit Card, PayPal, Bank Transfer).
  • Currency exchange rate fluctuations are the customer's responsibility.
  • Refunds can take up to 30 days to process.

Funko Pop! Vinyl Damages Policy

Minor packaging imperfections are considered acceptable for Funko Pop! Vinyls. Refunds/replacements are only issued for significant defects.

Lucky Last Items

Last available items may have been displayed. If defects are present, customers will be contacted with photos before dispatch. No refunds for agreed conditions.

Returned Orders

If a parcel is returned due to incorrect address or unclaimed delivery, re-shipping costs and return fees must be paid by the customer. Alternatively, a store credit refund (excluding shipping) will be provided.

Contact Us

For any queries, contact us at info@lab7.com.mt.

How do orders and payments work?

All orders placed via lab7.com.mt are final. Full payment or a deposit (for some pre-orders) is required to confirm your order.

Can I cancel or modify my order?

Modifications or cancellations are possible only before dispatch processing. Refunds are issued as store credit only.

What is your pre-order policy?

Pre-orders under €150 must be paid in full. Over €150, you can pay a deposit. Deposits are non-refundable but transferable.

What if I change my mind?

Change-of-mind returns are not refundable. Exchanges or store credit are available; customer covers shipping costs.

What if I receive a defective product?

Notify LAB7 within 30 days. Approved defective items can be returned at no shipping cost to the customer.

What about Funko Pop! damages?

Minor packaging flaws are acceptable. Refunds/replacements are only issued for major defects based on Funko's standards.

What happens with returned orders?

Returned parcels due to wrong addresses or unclaimed deliveries will require re-shipping fees or store credit refunds (excluding shipping).

Need help? Contact us at info@lab7.com.mt